RYANAIR FLIGHTS
Requests for assistance must be made to Ryanair when you make your reservation on the website www.ryanair.fr or by phone 09.70.01.98.73.
CHARTER FLIGHT
Please contact your travel agency or visit your airline's website.
Quality standards applied in Tours Val de Loire Airport
Since 26 July 2008, Tours Val de Loire Airport has applied European regulation n° 1107/2006 CE concerning the rights of disabled people and people with reduced mobility when travelling by plane.
This means a "disabled person" or "person with reduced mobility":
"any person whose mobility when using transport is reduced due to any physical disability (sensory or affecting mobility, whether permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, who needs appropriate attention and adaptation of the service made available to all passengers to his or her particular needs."
We guarantee for all our passengers:
A high-quality, pleasant and courteous welcome
A respectful and professional service
The availability of adapted, reliable and comfortable equipment
Efficient individual service, inspiring confidence
Respecting schedules:
- Departing passengers who have reserved tickets from an airline or travel agency at least 48 hours before departure:
90% of passengers wait no more than 5 minutes after they check in with their airline.
100% of passengers wait no more than 10 minutes
- Departing passengers who have not reserved within 48 hours:
90% of passengers are processed within 15 minutes, after their airline has checked that the number of assistants is correct, and in line with the amount of assistance needed
100% of passengers are processed within 25 minutes